At Maximus Global Services, we have grown a lot over the last decade. What started as a five-person, family-run operation on the tarmac at Miami International Airport is now a team of more than 1,000 people serving major airports across the country. We’ve earned our place as a trusted aviation services provider, but we’re also clear-eyed about what comes next.
We have the muscle, the experience, and the ambition to run faster, grow smarter, and elevate our game. Growth alone isn’t the goal, though! How we grow matters just as much as how big we become. That’s why we recently formalized our Core Values as operating principles that guide how we lead, how we serve, and how we show up for one another every day.
These values weren’t dreamed up in a conference room to be used as poster copy and little else. Our leadership team built them together by challenging each other, sharing real stories from the field, and asking hard questions like:
- Who are we really?
- What do we stand for when things get hard?
- Who do we need to become as we scale?
We wanted values that feel unmistakably MGS—grounded, human, and practical. These values reflect the fact that the work we do in a fast-moving, high-pressure industry where safety, service, and trust are non-negotiable.
Do the Right Thing
In aviation (and in life), integrity is everything. Whether you’re pushing a wheelchair, loading a bag, or managing an operation, it starts with honesty. Be honest with the customer. Be honest with your teammates. Be honest with yourself.
Passengers feel it before they ever board the plane. Airlines see it in our performance. And our teammates rely on it to trust one another.
Doing the right thing means delivering service that’s transparent, trustworthy, and genuine—especially when it would be easier not to. It means going above and beyond when necessary because it’s the right thing to do.
Own It
This is a fast-paced, unpredictable industry. Things don’t always go according to plan. When they don’t, we take ownership instead of pointing fingers. We know accountability is an issue in aviation, and “own it” is our pledge to take full accountability for our areas of responsibility.
Owning it means taking responsibility for mistakes and successes. It means learning from what didn’t work, celebrating what did, and holding ourselves accountable at every level.
It also means thinking like an owner. We empower our teams to speak up, suggest better ways of working, and help us evolve. As our industry changes and competition intensifies, growth will require creativity, initiative, and accountability from all of us—not just leadership.
Spirit to Serve
This value is deeply personal. MGS was built with heart and shaped by how our founder’s mother raised her and how this company has always treated people. We are in the service business, and that means caring for people, not just completing tasks.
When we help a passenger in a wheelchair, we imagine it’s our family member. When we see a teammate struggling, we step in regardless of job title. Despite the chaos around us, “spirit to serve” means we handle that chaos with a positive attitude.
Service isn’t something we turn on and off. It’s how we treat each other and our customers in every interaction, even on hard days. For us, this work is more than just a job. It’s a calling.
Love What You Do
Because we feel pride in this calling, we truly love the work. Even when it’s hard. Pride, passion, and purpose make the tough days manageable and the good days even better. We want our team—whether it’s their first week or their tenth year—to feel proud of what they do and the role they play in keeping busy people getting where they need to be.
When human beings bring passion to their work, it raises the standard for everyone. It strengthens teams, improves service, and creates an environment where people want to stay and grow. We don’t want to work with people who simply ‘punch a clock.’
Innovate and Elevate
Aviation doesn’t stand still, and neither can we. “Good enough” isn’t good enough anymore. Innovation isn’t just about technology; it’s about finding better ways to serve, work, and grow on a day-to-day, station-to-station basis. From frontline operations to leadership decisions, and from how we use data to how we train and support our teams, we are committed to challenging the status quo. At a company level, we’re committed to a culture of continuous improvement and are always looking to improve our team. This is how we differentiate MGS as both a competitive force in the industry and a great place to work.
The airline industry may have lost some of its personal touch, but MGS leverages technology to elevate the human element, not distract from it.
Why These Values Matter Right Now
As we expand into new cities, bring on new leaders, and prepare for significant growth, these values ensure no matter how big we get, MGS will always feel like a family and an employee-first company where people matter. Our core values will continue to guide how we:
- Hire and promote
- Recognize great work
- Make decisions
- Build partnerships
- Hold ourselves accountable
As we continue leveling up our data, technology, and processes, these values give us the clarity to put our passion into action at scale. This is our next chapter, and we’re just getting started.
If you’re looking for a new career and resonate with these core values, you can apply to join our team here. If you’re looking for an aviation partner and see yourself reflected in the words above, reach us here.
