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The MGS Approach: How Human Leadership + Predictive Modeling Reduces PRM Costs by 30%+ PRM (Passengers with Reduced Mobility) services are one of the most visible and most vulnerable parts of airport operations. They sit at the intersection of compliance, customer experience, and operational execution. And right now, in many major U.S. airports, they are […]
At Fort Lauderdale-Hollywood International Airport (FLL), PRM performance is not a “nice to have.” It is a compliance issue, an on-time performance issue, and a human experience issue—especially for Spirit’s flagship station, where operational visibility is high and standards are non-negotiable. Before Maximus Global Services (MGS) took over PRM services at FLL, Spirit experienced an […]
At Harry Reid International Airport (LAS), PRM performance is not a “nice to have.” It is a compliance issue, an on-time performance issue, and a passenger experience issue. Before Maximus Global Services (MGS) stepped in, Spirit’s Las Vegas station was dealing with long PRM wait times, avoidable delays, poor customer service and limited documentation to […]