Passenger Services
Your Solution for Passenger Check-ins, Wheelchair Agents, Lobby Coordination, Unaccompanied Minors, Skycaps, and Porters
Your Solution for Passenger Check-ins, Wheelchair Agents, Lobby Coordination, Unaccompanied Minors, Skycaps, and Porters
At Maximus Global Services, we understand that seamless airport operations are essential for ensuring a positive travel experience. From on-time departures to prompt baggage delivery, every detail matters. That’s why we offer a comprehensive range of passenger services tailored to meet the unique needs of airlines and travelers alike.
Our team of dedicated professionals serves as the frontline ambassadors for your airline, providing top-notch services from check-in to departure. Whether it’s coordinating passenger check-ins, wheelchair assistance, assisting unaccompanied minors, or ensuring smooth lobby operations, our trained staff is equipped to handle every aspect of the airport experience with precision and care.
Attention to Detail
Our agents are extensively trained in ticketing, baggage handling, passenger assistance, and security screening, ensuring that your airline is represented at its very best.
Safety and Comfort
Whether it’s assisting with special needs, managing gate operations, or providing exceptional customer service, our team has the expertise and professionalism to elevate your airline’s brand.
Passenger Services
Passenger Check-in and Gate
Say goodbye to long lines and stress as our team at Maximus Global Services handles the check-in process on your behalf, ensuring that passengers board their flight with ease.
Our professional airline representatives work tirelessly to assist you with all your check-in needs. Whether passengers are checking in baggage or obtaining their boarding passes, we’re here to streamline the process and get all travelers on their way in no time with VIP service.
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Wheelchair Services
At Maximus Global Services, we understand the importance of providing exceptional care and support to all passengers, including those with mobility impairments. That’s why we offer comprehensive wheelchair services to ensure a seamless and comfortable travel experience for everyone.
Our dedicated customer service agents are here to assist passengers with mobility impairments from check-in to aircraft boarding and from aircraft deplaning to release to a parent or other authorized person.
Choose our wheelchair services for a travel experience that prioritizes your comfort, safety, and peace of mind. Book your assistance today and let us take care of the rest.
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Passenger Services
Lobby Coordination
We understand that navigating through a bustling terminal can be overwhelming, especially for elderly passengers and those with disabilities. That’s why we’re proud to offer specialized lobby coordination services to ensure a smooth and stress-free experience for all travelers.
Our dedicated team of lobby customer service agents is here to assist passengers from the moment they step foot in the airport. Whether you’re arriving, connecting, or departing, we’re committed to providing personalized assistance to meet your needs.
Whether you need assistance with basic customer service functions, checking boarding passes, or simply have questions about navigating the airport, our agents are here to help.
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Passenger Services
Unaccompanied Minors
Traveling alone can be a big step for minors, so let MGS ensure their journey is safe and seamless. When booking a ticket, rest assured knowing that our team will assist with check-in, providing a special wristband and envelope for travel documents. If departing from a U.S. airport, parents receive a gate pass to accompany their child to the gate, while international departures are met by an agent at the ticket counter. Parents can stay until their child’s flight takes off, ensuring peace of mind. Once onboard, kids receive special attention from flight attendants, including a welcome from the pilots and priority boarding.
Throughout the flight, our team checks on your child regularly, and flight attendants are always just a call button away. We recommend packing snacks that meet TSA guidelines, although children receive one complimentary snack onboard.
With our unaccompanied minor service, you can trust that your child’s journey is in capable hands, allowing them to fly confidently and independently.
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Passenger Services
Skycap Services
Let Maximus Global Services be your premier provider of skycap services at airports worldwide. As the face of your airline, we understand the importance of making a positive first impression on your passengers’ travel day. Our skilled skycap agents are dedicated to providing friendly, thorough, and efficient check-in procedures, ensuring that your passengers experience a seamless and stress-free journey from the moment they arrive at the airport.
Whether it’s handling luggage, strollers, or car seats, assisting disabled or wheelchair passengers, or performing curbside check-ins, our skycaps are equipped to meet your passengers’ needs with precision and care.
With Maximus Global Services, you can trust that your passengers will receive top-notch baggage services and customer service assistance, leaving them with a positive impression of your airline every step of the way.
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Passenger Services
Airport Porter
Our dedicated team at Maximus Global Services is here to ensure your journey is smooth, stress-free, and comfortable. Say goodbye to the hassle of dragging or loading your luggage through the airport—we’ll take care of it all, saving you time and energy for more important things.
Booking MGS porters guarantees a fast and easy experience as you navigate through the airport. Our baggage handlers ensure the easy, quick, and safe arrival, departure, or flight connection of your luggage, providing you with peace of mind every step of the way. You’ll experience a touch of luxury usually reserved for first-class or VIP travelers, as our services may include special carts, wrapping, storage, and delivery.
Let our expert reservation team and intuitive booking system help you choose the perfect service to meet your needs, so you can relax and enjoy your journey with confidence.
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Passenger Services
Lounge Hospitality
At Maximus Global Services, we redefine the art of lounge hospitality, delivering unparalleled comfort and exclusivity to travelers worldwide. Drawing on our extensive expertise in premium service management, we ensure every guest experiences the highest level of relaxation and convenience.
From the moment they enter, visitors are welcomed into a sanctuary of tranquility, where a blend of luxurious amenities, personalized services, and gourmet dining awaits. Our lounges serve as serene retreats, offering a seamless blend of comfort, connectivity, and sophistication, tailored to meet the needs of both leisure and business travelers.
With MGS, each visit is more than just a stay—it’s an experience crafted with meticulous attention to detail, ensuring a memorable journey from start to finish
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Client Testimonials
Hear From Those Who Trust Us
I’d like to compliment your staff for the excellent services provided to Boliviana de Aviacion. From day one, your services have been exceptional and consistent in providing security services for BoA. Last month BoA completed the annual comprehensive inspection from TSA. To my entire satisfaction, TSA congratulated us because they were surprised in how your staff performed their security tasks. Please pass along my most sincere congratulations to all your staff for a job well done. Looking forward to our continued business relationship.
- Jorge Lagares
Station Manager ( Boliviana de Aviacion )
Sun Country Airlines could not be happier with the service we have received from MGS for the past two years. All employees I have personally worked with are thoroughly trained in TSA and security measures, and are always available to assist with a positive disposition. It is a complete pleasure to work with MGS.
- Silvio Gomez
Station Manager ( Sun Country Airlines )
I’d like to compliment your staff for the excellent services provided to Boliviana de Aviacion. From day one, your services have been exceptional and consistent in providing security services for BoA. Last month BoA completed the annual comprehensive inspection from TSA. To my entire satisfaction, TSA congratulated us because they were surprised in how your staff performed their security tasks. Please pass along my most sincere congratulations to all your staff for a job well done. Looking forward to our continued business relationship.
- Jorge Lagares
Station Manager ( Boliviana de Aviacion )
Sun Country Airlines could not be happier with the service we have received from MGS for the past two years. All employees I have personally worked with are thoroughly trained in TSA and security measures, and are always available to assist with a positive disposition. It is a complete pleasure to work with MGS.
- Silvio Gomez
Station Manager ( Sun Country Airlines )
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